Feature Friday – Introducing Avita Communications

Avita Feature Friday

We are running a feature every Friday here at Gray Office Park where we will be sharing a bit more about clients and local businesses we work with. This week we spoke with the team over at Avita Communications who provide Gray Office Park clients with high-end telecommunications support.


Who are Avita Communications?

Avita specialise in the installation, support and management of:

• Hybrid Phone Systems

• Traditional Phone Systems

• Hosted Phone Systems

• Unified Communication Solutions

• Advanced Contact Centre Solutions

• Wired & Wireless Networks as well as Voice, Data & Cloud services to businesses of all sizes throughout Europe.

Since their launch in 2010, their customer base has grown to over 750 customers, a large portion of which lies within the Hospitality, Construction, Manufacturing and Education Industries.

 

Find out more about Avita

To find out more about the work Avita do you can read their case study below on Gray Office Park, or check out what their customers have to say about them in the below testimonial section.

Read the Gray Office Park Case Study...

REDUCED COSTS FOR GRAY OFFICE PARK

“Gray Office Park is a serviced office provider with 30 managed offices over two locations, for companies ranging in size from one employee to ten employees.”

Locations

  • Offices in Galway Retail Park and Galway Technology Park
  • Total number of extensions 50

Solutions

Connection of a 30 channel SIP line and installation of an Alcatel IP PBX in Galway Technology Park, with a dedicated VPN to the second location in the Galway Retail Park complex. 50 IP handsets with messaging installed and configured across the two locations, and a call metering package was installed, allowing individual companies to be charged for their calls.

Caller ID and Smart Routing enabled us to display the relevant company name on incoming calls, allowing the receptionist to address callers correctly. The receptionists were fully trained to deal with incoming calls, transfers and messaging.

Objectives

  • Centralised reception, with overflow to the second location during busy periods
  • Individual Caller ID for incoming calls
  • Company recognition based on incoming number dialed
  • Centralised call charging per company
  • Individual messaging per company and extension

Results

  • Significantly reduced call costs through SIP (VOIP)
  • Eliminated all line rental
  • One reception in one location responsible for all calls, with overflow for busy periods
  • Seamless company call answering, transfer and messaging

Click here to read some Customer Testimonials...

Fair Isle Tours
“Everyone at Fair Isle Tours would like to thank Avita for an outstanding service. From the moment we decided to upgrade our phone system with Avita when moving into a new office, they provided nothing below an exemplary service to us. Every colleague we spoke to was extremely helpful, understanding, cooperative and most of all, lovely to deal with. Evin, Gordon, Dan and Gabor were all highly knowledgeable and skilled employees who made the installation and configuration of our new phones, network switch and broadband an easy and pleasant experience. We at Fair Isle Tours would highly recommend Avita as a provider in this sector and as a shining example of excellent customer service and client management. It was a pleasure doing business with them. Martin Cowell and I, David Cowell would like to say a special thanks to Gabor, Gordon, Dan and Evin, as they were a pleasure to deal with.”

David Cowell
Fair Isle Tours
I.T Manager

Longcourt house hotel

“From the very beginning, this company have been absolutely amazing to deal with. With a new build I had direct contact with the engineer that was working on the job… as the build was running behind schedule, the engineer came on site to liaise with the workmen to see when he could start the job…he made it all work! When access was given worked away, had no issues and got everything up and running smoothly- he provided training to all the team on the usage of the phones and checked in with us once open to ensure all was still going well! I really could not recommend this company enough!”

Evelyn Lenihan
Longcourt House Hotel
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